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Privacy Policy
This Privacy Policy explains how Lunubet Casino may collect, use, store and share personal information when you visit the website, create or use an account, contact support or use related services. It also explains the choices and rights available to players in Australia.
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About this Privacy Policy
Lunubet Casino respects the privacy of its players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected through the website, account services, customer support channels and other services connected with your use of the casino platform.
Quick links
Personal information means information that identifies you, or that could reasonably be linked with you. The information handled will depend on how you use the website and the services you request. For example, a visitor who only browses public pages may provide less information than a player who opens an account, completes identity checks, makes payments or contacts support.
By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required, it may be requested through the website or another appropriate channel. You may withdraw consent for activities based on consent, although this will not affect processing that is permitted or required on another lawful basis.
This policy may be updated when services, technology or privacy requirements change. The latest version will apply to information handled after it is published. Players should review this page from time to time, particularly before providing new information or using a new feature.
Information we may collect and why we use it
A casino website typically needs several types of information to provide account services, protect players and meet operational and legal requirements. The categories below are examples of information that may be collected or generated during your relationship with Lunubet Casino.
Account and identity information
This may include your name, date of birth, contact details, account login information, residential details, preferences and records of communications. Identity information helps establish and maintain your account, provide support, confirm eligibility, respond to requests and keep account records accurate.
Verification information
Where verification is needed, we may handle information from identity documents or other documents used to confirm identity, age, address or account ownership. Verification information may also include the results of checks carried out to help prevent fraud, account misuse, money laundering, identity theft and other prohibited activity.
Payment and transaction information
We may collect or receive records relating to deposits, withdrawals, wagers, account balances, payment methods, transaction dates, amounts and transaction status. Payment providers may process sensitive payment details directly. We may receive information needed to confirm, reconcile or investigate a payment without necessarily receiving the full details of your payment instrument.
Device, technical and usage information
When you visit or use the website, technical information may be recorded. This can include an internet protocol address, browser type, operating system, device identifiers, language, time zone, pages visited, approximate location, referral information, login activity and interactions with website features. This information helps maintain website functionality, diagnose faults, understand general usage and protect the platform.
Support and communication information
If you contact support or otherwise communicate with Lunubet Casino, we may keep the information you provide, including your account details, the subject of your enquiry and the communication history. These records help us investigate issues, answer questions, verify requests and improve the support experience.
Main purposes for using information
- To create, operate and administer your account and provide requested casino services.
- To verify identity, age, account ownership and other information where checks are required.
- To process and reconcile payments, withdrawals, transactions and account activity.
- To detect, prevent and investigate fraud, suspicious activity, security incidents, collusion, abuse and other prohibited behaviour.
- To meet applicable legal, regulatory, financial, record-keeping and responsible gambling obligations.
- To provide customer support, respond to complaints and manage communications.
- To maintain, secure, test and improve the website, systems and user experience.
- To send service messages and, where permitted, marketing communications that match your preferences.
- To establish, exercise or defend legal rights and to manage disputes or investigations.
We aim to collect information that is reasonably relevant to these purposes. If you do not provide information that is necessary for account creation, verification, payments, security or legal compliance, some services may not be available or may be delayed.
Cookies, sharing and information security
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember settings, maintain sessions, support essential website functions, understand website performance and recognise returning visitors. Some cookies may be used to help measure campaigns or provide relevant communications, subject to your choices and applicable requirements.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the availability, security or performance of some website features. Essential cookies may continue to operate because they are needed to provide a requested service or maintain a secure session.
When information may be shared
Information may be shared where reasonably necessary for the purposes described in this policy. Recipients may include payment and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers, auditors and other service providers supporting the website. These parties should receive only the information relevant to their role and may be subject to confidentiality or information security requirements.
Information may also be disclosed where this is required or permitted by law, to protect the rights and safety of players or the website, to investigate suspected unlawful or prohibited activity, or in connection with a business reorganisation, sale or transfer. If information is handled outside Australia, appropriate measures may be used as required to protect it and support lawful handling.
Keeping information secure
Reasonable technical, organisational and administrative safeguards may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No online service can guarantee complete security, so players should use a strong password, keep login details private and notify support if they suspect unauthorised access to an account.
Your privacy choices, retention and data rights
Access, correction and deletion requests
You may ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, or ask for deletion of your information where deletion is appropriate. You may also ask questions about how your information is used or request further information about a particular handling activity.
To exercise these rights, or to withdraw consent to marketing, email support@lunubetcasino.wtf. Please make the request from an account contact method where possible and provide enough information for the relevant account or records to be identified. We may need to verify your identity before completing a request so that personal information is not disclosed to the wrong person.
- Access: ask for a copy or summary of personal information held about you.
- Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
- Deletion: ask for personal information to be removed where there is no continuing reason to retain it.
- Marketing withdrawal: withdraw consent to marketing communications by contacting support@lunubetcasino.wtf and following any unsubscribe option included in a message.
- Privacy enquiries: ask how information is collected, used, shared or protected.
Withdrawing marketing consent will not normally affect essential service communications, such as account, security, payment or transaction messages. A request to delete information may also be limited where information is needed for security, dispute handling, legal claims, fraud prevention or another continuing obligation.
Retention of information
Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Retention may depend on the type of information, the reason it was collected, the risk of disputes or fraud, and whether the information is needed for ongoing support, security or business records.
Closing an account does not necessarily mean that all records can be deleted immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable procedures.
Questions and complaints
If you have a privacy question, concern or complaint, contact support@lunubetcasino.wtf. We will consider the information provided, may request further details, and will aim to respond through an appropriate channel. You should avoid sending unnecessary sensitive information in an initial message and should only provide documents when they are requested through a suitable verification process.
