Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Lunubet Casino. Please read them carefully before creating an account, depositing funds or using any games and services. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed on the relevant page or game.

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1. General terms and eligibility

These Terms & Conditions apply to the Lunubet Casino website, account services, games, promotions and any other features made available through the platform. They form a legally binding agreement between you and the operator of the service. If you do not agree with any part of these terms, you must not use the website or its services.

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You must be legally entitled to use online gambling services in the place where you are located. You must also meet the minimum legal age that applies in your jurisdiction. In Australia, gambling services are generally restricted to people aged 18 years or over. We may ask you to confirm your age and location before allowing access to some or all services.

You are responsible for checking whether online gambling is permitted where you live. Access to the website does not mean that the services are lawful in every location. You must not use the website if doing so would breach any applicable law, regulation, court order or other legal restriction.

You must provide accurate, current and complete information when registering or using an account.
You must use the website for your own personal and lawful purposes.
You must not allow another person to access or use your account.
You must not create or operate an account on behalf of another person.
You must follow these terms, the privacy information and any game-specific rules shown on the website.

The operator may update, suspend or withdraw parts of the website where reasonably necessary, including for maintenance, security, legal compliance or technical reasons. Where a change materially affects your rights or obligations, updated terms may be displayed on the website. Your continued use of the services after an update may be treated as acceptance of the revised terms.

2. Accounts, identity and security

An account may be required to access particular services. You may only register one personal account unless the operator expressly permits otherwise. Duplicate accounts, false registrations, accounts created using another person’s identity and accounts created to avoid a restriction may be closed or suspended.

The operator may carry out age, identity, address, payment-method, source-of-funds or other verification checks. You agree to provide documents or information that are reasonably requested for these checks. Processing may be delayed while information is reviewed, and services may be restricted if the requested information is not supplied or cannot be verified.

You are responsible for keeping your username, password and other account credentials confidential. Choose a strong password, do not reuse it on other websites and log out when using a shared device. You must notify the operator through the available support channel if you believe your account has been accessed without permission or if your security details have been compromised.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the operator determines that you acted appropriately to protect your credentials. The operator may suspend access while investigating suspected misuse, fraud, identity concerns, payment issues or breaches of these terms.

Account information

Information held on your account should remain accurate. You should update information when it changes and respond to reasonable requests for clarification. The operator may retain records connected with account activity, transactions, verification and communications for as long as required for legal, regulatory, security, dispute-resolution or operational purposes.

3. Deposits, games, withdrawals and promotions

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of using the services and must not be connected with unlawful activity. The operator may reject, reverse or investigate a transaction where there are concerns about ownership, fraud, money laundering, payment abuse or compliance with applicable requirements.

You should check the transaction details before confirming a deposit or other payment instruction. Any fees, processing conditions or restrictions applying to a payment method will be shown where relevant. You remain responsible for charges imposed by your bank, card provider, payment service or other financial institution.

Games are governed by the rules and information displayed for the relevant game. Results are determined by the game technology and applicable rules. If a technical fault, communication error, display error or other malfunction affects a game or transaction, the operator may void the affected activity, correct the account record or take another reasonable step consistent with applicable requirements.

Withdrawal requests may be subject to account verification, payment checks, applicable wagering conditions and other reasonable controls. Funds may be returned through an approved method and may not always be sent using a method chosen by the customer. The operator may ask for additional information before processing a withdrawal, particularly where an account, payment method or transaction requires review.

Promotions and offers

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry conditions, any playthrough or wagering requirements, restrictions on games or payment methods, and how a reward may be used or withdrawn. You should read the specific offer terms before taking part.

Unless the relevant offer terms say otherwise, customers may not claim the same offer more than once, use multiple accounts to obtain an advantage, manipulate promotional activity or combine offers in a way that is not permitted. The operator may cancel an offer or remove associated benefits where there has been an error, abuse, fraud, collusion or a breach of the applicable promotional terms.

Do not deposit funds using a payment method that is not yours.
Do not attempt to exploit an error, pricing issue or technical fault.
Do not use automated software, bots or other tools to interfere with the services.
Review game, payment and promotional rules before participating.
Keep records of important transactions and account communications.

4. Responsible gambling and acceptable use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set a budget before you play and avoid chasing losses. Taking regular breaks can help you maintain control over your activity.

Responsible gambling tools or support options may be available through the website. These may include account limits, time reminders, cooling-off periods, self-exclusion or other controls. Availability and operation may depend on the service and the applicable requirements. If you choose a restriction, you must not attempt to bypass it by opening another account or using another person’s account.

If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek independent support. You may also contact an appropriate gambling support service in your state or territory. If you are concerned about another person’s gambling, consider encouraging them to seek professional assistance.

Prohibited conduct

You must not use the website to commit or assist with unlawful activity, conceal the source of funds, harass others, distribute harmful material, interfere with security or damage the operation of the platform. You must not reverse engineer, copy, reproduce, frame or commercially exploit website content except where permitted by law or with written permission.

The operator may investigate suspicious activity and take reasonable action, including limiting access, suspending an account, cancelling affected activity, withholding transactions while checks are completed or reporting matters to relevant authorities where required or permitted by law.

5. Privacy, liability and ending the agreement

Personal information is handled in accordance with the applicable privacy information displayed on the website. This may include information needed to create and manage an account, process payments, verify identity and age, provide customer support, maintain security, meet legal obligations and improve the services. You should review the privacy information to understand how information is collected, used, stored and disclosed.

The website and its services may not always be available, uninterrupted or free from errors. To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, failures of telecommunications or payment systems, device or internet problems, unauthorised access caused by your failure to protect account details, or your breach of these terms.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Where the law permits a limitation of liability, the operator’s liability will be limited to the extent allowed by law and in a manner that is reasonable in the circumstances.

Suspension and closure

You may stop using the services and request closure of your account through the available account or support process. The operator may suspend or close an account where it reasonably considers this necessary for security, responsible gambling, legal compliance, verification, payment review, suspected fraud, technical reasons or a breach of these terms.

Closing or suspending an account does not remove obligations that arose before closure. Any legitimate balance and pending transaction will be reviewed in accordance with applicable requirements, these terms and any relevant game or payment rules. Amounts connected with unlawful activity, fraud, chargebacks, prohibited conduct or a material breach may be handled as permitted by law.

Questions and disputes

If you have a question or believe that an account, transaction or game outcome has been handled incorrectly, raise the matter through the customer support channel available on the website and provide the relevant account and transaction information. The operator may ask for further details while reviewing the matter. These terms are subject to the laws and mandatory consumer protections that apply to the relevant service and customer.

These terms should be read together with any applicable game rules, promotion terms, privacy information and responsible gambling information. If there is an inconsistency, the specific terms for the relevant service may apply to that service, subject always to applicable law.